Contact Molly's Backyard
When you contact Molly’s Backyard you will likely be speaking to one of the owners because our customers are at the centre of every decision we make.
Location
Visit our warehouse for in-person assistance
14 Emmerson Street
Keysborough 3173
Australia
Support
Contact us for any assistance
Call: 0403 964 588
Email: mollysbackyard@gmail.com
Working hours
Our contact hours are
Mon – Sun: 08:00 – 20:00 AEST
Frequently Asked Questions
We are located in Keysborough, Victoria. 14 Emmerson Street, Keysborough, 3173 VIC.
Please call or message us to make an appointment before visiting.
We ship Australia wide.
We are ready to dispatch in 1 business day of receiving cleared payment. All items dispatch from Keysborough, Australia.
Please note business days are Monday-Friday. Public holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. Shipments may be affected by weather related delays, carrier limitations or other events outside of our control.
STANDARD PARCEL Estimated delivery between 3 – 5 days
STANDARD PARCEL + SIGNATURE Estimated delivery between 3 – 5 days
EXPRESS PARCEL Estimated delivery 2 days
COLLECT IN PERSON Call on 0403 964 588 before visiting us at Molly’s Backyard.
For more information please refer to Terms & Policies page.
Shipping fees are calculated at checkout using item(s)
- Weight
- Dimensions
- Postcode
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we will gladly accept returns within 30 calendar days of purchase. Please contact us to initiate the return process.
Returned items must be in original packaging, include all accessories and be in saleable condition. To complete your return, we require a receipt or proof of purchase.
Please note:
1. The buyer is responsible for return postage costs.
2. Shipping and delivery fees are non-refundable.
Returned items that do not meet these requirements may not qualify for a refund.
If you have received a defective, damaged or incorrect item please contact Molly’s Backyard directly. Our return policy does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.