Got Any Questions?
Contact Us
14 Emmerson Street Keysborough 3173
Australia
Mon – Sun: 08:00 AM – 06:00 PM AEST
FAQ
Where are you located?
We are located in Keysborough, Victoria. 14 Emmerson Street, Keysborough, 3173 VIC.
Please call or message us to make an appointment before visiting.
Where do you ship to?
We ship Australia wide.
What is the estimated delivery time?
We are ready to dispatch in 1 business day of receiving cleared payment. All items dispatch from Keysborough, Australia.
Please note business days are Monday-Friday. Public holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. Shipments may be affected by weather related delays, carrier limitations or other events outside of our control.
STANDARD PARCEL Estimated delivery between 3 – 5 days
STANDARD PARCEL + SIGNATURE Estimated delivery between 3 – 5 days
EXPRESS PARCELÂ Estimated delivery 2 days
COLLECT IN PERSON Call on 0403 964 588 before visiting us at Molly’s Backyard.
 For more information please refer to Terms & Policies page.Â
What are your shipping fees?
Shipping fees are calculated at checkout using item(s)
- Weight
- Dimensions
- Postcode
Can I return an item?
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we will gladly accept returns within 30 calendar days of purchase. Please contact us to initiate the return process.
Returned items must be in original packaging, include all accessories and be in saleable condition. To complete your return, we require a receipt or proof of purchase.
Please note:
1. The buyer is responsible for return postage costs.
2. Shipping and delivery fees are non-refundable.
Returned items that do not meet these requirements may not qualify for a refund.
If you have received a defective, damaged or incorrect item please contact Molly’s Backyard directly. Our return policy does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
 For more information please refer to Terms & Policies page.Â